Turn Disruptions into Opportunities
Flight cancellations and delays are inevitable. The cost and chaos that follow are not. JetiResolve gives passengers the power to resolve disruptions on their own terms.
When Disruptions Strike, Every Minute Counts
Manual disruption handling overwhelms call centers, delays resolution for passengers, and exposes airlines to regulatory penalties.
Call Center Overload
A single cancellation generates hundreds of calls.
Manual Rebooking
Staff process PNRs one at a time, leading to long queues.
Slow Refunds
Multi-step approvals mean passengers wait days or weeks.
Compliance Risk
EC 261 and DOT regulations demand documented handling.
Measurable Impact from Day One
Passenger Self-Service
Passengers choose: accept rebooking, select an alternative, request a refund, or credit to account — no phone call required.
Fewer Service Calls
When passengers self-resolve, call center volume drops dramatically. Agents handle complex cases that truly need a human touch.
Regulatory Compliance
EC 261 and DOT support with field-level audit logging. Every action documented and traceable.
Let Passengers Choose Their Resolution
Affected passengers are guided to the self-service portal with clear, straightforward options tailored to their situation.
Rules That Match Your Policies
Not every disruption is handled the same way. JetiResolve's rule engine lets you define how each type of irregularity is managed.
Process Hundreds of PNRs in Minutes
Batch PNR import with pre-validation allows your operations team to process large groups of affected bookings simultaneously.
Structured Refunds with Multi-Tier Approval
Refund requests route through configurable multi-tier approval, ensuring the right people authorize expenditures while keeping the process fast.
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Keep Passengers Informed at Every Step
Integrates with Salesforce CRM to deliver timely, personalized notifications across channels — in multiple languages.
Built for Regulatory Readiness
Field-level audit logging captures every decision, action, and timestamp. Whether facing an EC 261 claim in Europe or a DOT inquiry in the US, your airline has a complete, defensible record.
Explore More of JetiSuite
Online Booking
JetiBookHigh-conversion internet booking engine with multi-city search, price calendar, localized payments, and intelligent traffic management.
Learn more →Online Check-in
JetiSCIWeb and mobile check-in with seat selection, document verification, and digital boarding passes — reducing airport queues and increasing ancillary attachment rates.
Learn more →Be Ready for the Unexpected
Disruptions will happen. How your airline handles them defines your brand. Let us show you how JetiResolve turns challenges into moments of trust.